Privacy Policy

Last updated: May 29, 2026

Introduction

Fjord Thicket Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Driver's license information and identification documents
• Payment information and billing details
• Booking preferences and rental history
• Communications with our customer service team

Automatically Collected Information

When you access our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your vehicle rental bookings
• Communicate with you about your reservations and account
• Provide customer support and respond to inquiries
• Process payments and prevent fraudulent transactions
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf, such as payment processing, vehicle delivery, and IT support
• Insurance Partners: To provide comprehensive coverage for your rentals
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Rental records are typically retained for seven years for tax and legal compliance purposes.

Your Rights

Under applicable data protection laws, you have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent where processing is based on consent
• Data portability to another service provider
• Lodge a complaint with a supervisory authority

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Fjord Thicket Limited
42 Curzon Street
Mayfair, London W1J 7UL
United Kingdom
Email: [email protected]